Safety
How we protect patient data.
What we store and what we don't, how the record is encrypted, and who can see it.
The recording
Session audio is not stored.
Most clinical AI records the session and keeps the file. We do not, in the room or on a video call. Speech is transcribed in memory, the words carry forward into the record, and the audio is never saved.
Identity
Records are held under a code, not a name.
Identifiers are removed on the way in, including inside free text, where they usually survive.
The filter runs before storage, not after, and the identity behind each code is held encrypted.
the clinician sees their patient
Defense in depth
Four layers around one record.
Four controls, each assuming the one outside it has already failed.
Patient data is never sold, model improvement uses de-identified data only, and there are no advertising trackers in the app.
Clinical safety
Every clinical decision stays with the clinician.
Empaithy highlights patterns for review. It does not diagnose or predict a crisis, and nothing enters the chart without a person approving it.
Read why we designed it that wayGovernance
Compliance and agreements.
For the current DPA or BAA, write to support@empaithy.com.
Questions about security?
Write to us and the right person on our team will answer.